Frequently Asked Questions

Everything you need to know about your SKINY experience.

How do I determine my correct size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At SKINY, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled fibers, and we are working toward a 100% sustainable catalog by 2025.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal to monitor your delivery progress.